FAQ
Q: Are Highquty puzzles safe and well-made?
A: Yes! All Highquty puzzles are made from premium, non-toxic, eco-friendly materials and undergo strict quality testing. They are sturdy, precisely cut, dust-free, and safe for both kids and adults to assemble.
Q: How long will it take to receive my order?
A: Orders will be processed within 1–3 business days. Standard shipping typically takes 10–20 business days, depending on customs clearance speed and the destination location.
Q: Can I track my order?
A: Of course! You will receive a tracking number via email after your order ships. You can use this number to track your package on the carrier's website.
Q: What if my puzzle arrives damaged or defective?
A: Please contact us within 7 days of receiving the item at service@keeduga.com with photos. We will arrange an exchange or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping. Please note that any customs duties, import taxes, or local taxes are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled or modified up to 3 business days before shipment. Once the order has been processed and shipped, it cannot be changed. Please contact us immediately if you need assistance.